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FAQ

Yes, BuySM.com is one of the most trusted online pharmacy offering Speciality Medicines, Critical Care injectables and other prescription medicines, directly from reliable, well-known manufacturers to customers at affordable prices. Our legal drug license number is MH-MZ5-457637

It is simple to order speciality medicines online, just log on to www.buysm.com and order with a valid prescription or call or whatsapp us at +91-9071757175 to order.

Yes, you're required to upload a valid prescription for every order on www.buysm.com. Please refer the prescription guidelines for more details at www.buysm.com/prescription

We usually deliver verified orders within 1-3 business days based on the location of delivery.

Our Website is accessible 24*7 days a week. Our Support team is available from Monday to Saturday, 08.30 am to 09.00pm IST excluding Sundays and public holidays.

Our registered office is located at Mumbai, Maharashtra, India. Our Customer Care number is +91-9071757175.

Yes, we deliver temperature controlled, cold chain products with utmost packaging and tamperproof sealed boxes. Cold chain products are packed in chilled boxes with gel packs to ensure temperature is maintained and delivered by our priority delivery partners.

Yes, we deliver our products all across India. You can check delivery to your location by entering your pincode in the search bar.

No, we do not accept any health insurance plans. Being a patient-centric super speciality medicines online pharmacy, we can provide you with a copy of original invoice receipt with proper taxation towards your placed order so you can claim it under insurance plan.

Yes, the medicines that we provide to our customers are of the highest quality. We procure speciality medicines from world class manufacturers and well-recognised pharmaceutical companies like Sanofi, GlaxoSmithKline, Novartis, MSD, Pfizer, Wyetgy, Abbott, Dr. Reddy, Nicholas Piramal, Sun, Mylan and other global Pharmaceutical industry Giants.

We regret that you faced an issue with our customer service. Please email to us at support@buysm.com or call us at +91-9071757175 with details of your order and issue faced. We will work our level best to address your issue.

We accept all payment methods like

  • Credit card/Debit card
  • Net banking / UPI
  • E-wallets like Google Pay, PayTm, PhonePe
  • Cash-on-delivery (COD) **

**available in select locations, for select order value and additional charges may be possible

BuySM.com has a wide range of 3000+ super speciality medicines, critical care injectables, other pharmaceutical products and life-saving drugs. If you do not find your desired product, you can get in touch with us at info@buysm.com or call or whatsapp us +91-9071757175.

No, We do not accept any order payment in any form of crypto currency. We strictly adhere to Indian Government laws.  

Yes, it is 100% safe and secure to use your cards at Buysm.com, as we use a trusted & secure third-party payment gateway to process all your transactions. Our third-party payment gateway is PCI-DSS complaint, which uses the most stringent security certification standard & highest level industry-standard encryption and decryption technology to ensure security and confidentiality of all credit card / debit card/e-wallet holder's information.

BuySM.com gives utmost priority to your order and takes greatest possible care in packaging your order. It is further checked by our skilled staff to ensure that no tampering is done. Extra attention is paid to products with cold chain to maintain proper temperature using gel packs and delivery is expedited with our partners.

No, There isn't any hidden charges in any of our Speciality medicine. 

You can read more about our return and refund policy, please click here

You can simply login to your account and check under the "My Orders" section to track the current status. Alternatively, you can call our customer care if you need any assistance with your order.   

No, you cannot cancel your order once your payment has been processed.

If your order has not been dispatched yet, you can request us to deliver the product to a different location. For more information contact our customer care service by call or whatsapp on +91-9071757175.

If the product received is damaged or received incorrect product, please take a clear photo of the damaged or wrong item along with the product batch number and invoice, order id details and send an email to damaged@buysm.com. If your product is missing, please send an email at missing@buysm.com. Please don't forget to add what you prefer, whether a replacement product or refund. Please note that the photo should be clear and all mentioned details should be clearly visible.